Call Now: 800-870-4003
What is your service area?
Our primary service area is the Philadelphia metropolitan area. We provide ground transportation service throughout the surrounding states as well. Also, we provide service throughout the country and internationally through our trusted affiliate network. Call our customer service department at 1.800.870.4003 for details and a rate quote
What vehicles do you offer for hire?
Our fleet includes sedans, SUV’s, stretch limousines, stretch SUVs, executive vans, mini buses of all sizes, and party buses, Please refer to our fleet page for more information regarding our diverse fleet of vehicles.
Are you closed on any holidays?
No. As the premier limousine service provider in the Philadelphia area, we offer limo service 24 hours a day, 7 days a week, 365 days a year.
Do you have a lost and found department?
Yes. Please contact our customer service department at 1.800.870.4003 to retrieve all lost and found items. While Mid-Atlantic Limousine is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.
Mid-Atlantic Limousine, respects your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding specials and promotions. We will never sell your information to anyone.
How far in advance do I need to make a reservation?
In most cases we recommend to make your reservation at least a week in advance. In some cases we are able to take reservations 4 hours in advance, but for best vehicle selection and availability we recommend reserving your vehicle as soon as possible. For weddings, large events and proms it is common to reserve a vehicle more than 6 weeks in advance.
What is a private ride?
A private ride is private car service, meaning you will not be asked to share a vehicle with other travelers. There is a 15-minute wait time grace period on private ride service.
Why do you suggest such early pick up times for departures?
Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.
What happens if my flight is delayed?
We monitor all arriving flights. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).
Will your driver help me with my luggage?
Yes, your chauffeur will always be happy to assist you with loading and unloading your luggage and other items.
How will I locate my driver in the airport?
Your uniformed driver (suit and tie) will be holding a sign with your last name, which will make it easier for you to find him. The “meet and greet” is a welcoming addition to our service in unfamiliar airport or after long flights.
What credit cards do you accept?
We accept all major credit cards, including MasterCard, Visa, American Express, Discover, and Diners Club.
Why do you ask for a credit card number when I make my reservation?
All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. All deposits are non-refundable. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy).
Do I have to pay with the credit card provided during reservation set up?
No. You are welcome to pay with another credit card, cash or check. The credit card number provided at the time of your reservation is used only for guaranteed payment.
Do you accept checks?
Yes. We accept business and personal. The check must be received at least 14 business days prior to your date of transportation.
Do I need an account to make a reservation?
No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account to have all personal preferences saved for future trips.
How do I get a duplicate receipt?
Contact our accounting department at 1.800.870.4003. They can fax or email a duplicate receipt for your records.
Why are the dates on my bill different from my travel dates?
We do not process credit card transactions in our vehicles, so credit card transactions are posted after the chauffeur submits his or her paperwork. Processing generally takes about 24 Hrs.
Why is the amount charged different from the amount I was quoted?
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at 1.800.870.4003 to review your charges.
Can I set up a direct billing account?
Yes. Please contact our accounting department at 1.800.870.4003 for details and to request an application.
Do all weddings have to be booked as 3 hour charters?
Wedding service for the bridal party must be booked as a 3 hour charter. Please speak with our Wedding Specialist for more information on our special wedding packages!
Do you have any larger vehicles?
Yes. In addition to sedans, stretch limousines, and stretch SUV’s; our fleet includes vans, mini buses and party buses, that can accommodate larger groups.
What is your cancellation policy?
We require at least 3-hour notice to change or cancel your reservation for sedans, SUV’s. We require 30 day notice for all other specialty equipment and buses. If you cancel less than three hours before your scheduled pick up time, you will be charged a 100% cancellation fee. Please speak with a Customer Service Representative for additional policies regarding cancellations.